Acceptable Usage Policy
Money Back Guarantee
Our VPS hosting services are provided on an “as is” and “as available” basis, and we make no warranties, express or implied, regarding the availability, reliability, or performance of our services.
You may cancel your VPS hosting plan within seven (7) days of sign-up and receive a full refund of any fees paid, less any setup fees, domain registration fees, processing fees, additional IP, IP changing fee that may have been incurred during the purchase process. However, any promotional VPS hosting services are not eligible for a refund.
You agree to use our VPS hosting services only for lawful purposes and not to engage in any activity that could damage, disable, or impair our servers or networks, or interfere with the services we provide to other customers. Services that are suspended or terminated due to non-compliance of the AUP and TOS are not eligible for refunds.
We are not liable for any direct, indirect, incidental, special, or consequential damages arising from the use of our VPS hosting services, even if we have been advised of the possibility of such damages.
The monthly bandwidth usage on your VPS is under 10% of your monthly quota.
NOTE: If you wish to change the IP address associated with your VPS hosting plan, you may do so by submitting a request to us. The IP change request must be made within 24 hours of purchasing the VPS. Any requests submitted after this timeframe may result in additional fees of RM45 per IP changing will be charged for each request. We urge all customers to comply with this policy to avoid any inconvenience.