Privacy Policy

Protecting your privacy is Mondoze Malaysia’s top priority. Therefore, we operate our website under the following guidelines to safeguard your personal identifications.

Mondoze Malaysia policies and procedures in handling customer information have been created with the understanding that Internet technologies are still evolving. In addition, Internet business methods are evolving to meet the needs and opportunities of the changing technologies. As a result, Mondoze Malaysia policies and procedures are subject to change.
How does Mondoze Malaysia collect information from you?
Mondoze Malaysia collects your personal information directly through the forms you fill on our website (including any application, services or the software that runs through our system), corresponding with Mondoze Malaysia by e-mail, writing to Mondoze Malaysia by post, or speaking to Mondoze Malaysia by a phone call. Moreover, Mondoze Malaysia also collects information from you when you browse the Website and use the Software. Some of the methods Mondoze Malaysia uses to collect data are automated and will take effect automatically as you navigate the Website and/or use the Software.
What information does Mondoze Malaysia collect?
Personal Information
Personal information means any information related to an identity of a person ; whereby they can be identified directly or indirectly. This happens by referring to your name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person (“Personal Information”).

Mondoze Malaysia may collect the following Personal Information from you :
User Communications
If you communicate with Mondoze Malaysia, Mondoze Malaysia may collect information relating to that communication whether it is in the form of e-mail, letter, forum posting, testimonials or any other form of communication between you and Mondoze Malaysia or submitted by you to the Website (collectively, “User Communications”).
Server Information
If you use one of Mondoze Malaysia’ services such as Mondoze Malaysia’ Web Hosting, Dedicated Server, VPS, Domain Name or SSL, Mondoze Malaysia may collect certain information concerning such services and server upon which the services operates.
This information includes without limitation:
Additionally, “Server Information” may also include information collected by Mondoze Malaysia from time to time concerning which features of the software are most often used. This is to improve and make adjustments to the software; and information collected from you by Mondoze Malaysia in the event that you request technical support services including without limitation :
Non-Personal Information
Mondoze Malaysia also collects data in a form that does not, on its own, permit direct association with any specific individual. Mondoze Malaysia may collect, use, transfer, and disclose non-personal information for any purpose.
What information does Mondoze Malaysia collect if you’re under the age of 13?
By default, Mondoze Malaysia does not collect personal information about children under the age of 13. If Mondoze Malaysia has inadvertently collected personal information of children under the age of 13, we will delete the information as soon as possible, except where Mondoze Malaysia is required by applicable law to keep it. Mondoze Malaysia will obtain parental/guardian consent prior to using the personal information for children that are above the age of 13 but considered a minor under applicable law.
How does Mondoze Malaysia use and store the information it collects?
As a general matter, Mondoze Malaysia may use the personal information you disclose to improve the website, services, products or any other specified purposes. Below are the prior details on how Mondoze Malaysia uses your information :
  • 1. Mondoze Malaysia may use Personal Information : to create and authenticate your account, to process transactions you request such as domain name registration in order to perform any contract with Mondoze Malaysia, to provide you with customer and technical support and to communicate with you about your account and Mondoze Malaysia’ products and services.
  • 2. The Personal Information you provide to Mondoze Malaysia allows Mondoze Malaysia to provide you with the newsletters and mailing lists that you have signed up for. If you do not want to be on Mondoze Malaysia’ mailing list, you can opt out any time by changing your settings in the ‘My Details’ page within the client area.
  • 3. Mondoze Malaysia may also use Personal Information to offer, market or advertise Mondoze Malaysia products and services to you. While such Mondoze Malaysia products and services may reference, incorporate or include third-party products and services, Mondoze Malaysia will not use your Personal Information to independently offer, market or advertise third-party products and services unless Mondoze Malaysia first obtains your consent to do so.
  • 4. From time to time, Mondoze Malaysia may use your Personal Information to send important notices, such as important product updates and communications about purchases as well as changes to Mondoze Malaysia’ terms, conditions, and policies. Because this information is important for your interaction with Mondoze Malaysia you may not opt out of receiving these communications.
  • 5. Mondoze Malaysia may also use your Personal Information for any other legal purpose stated in this Privacy Policy, and any other purpose for which you have given Mondoze Malaysia express consent.
  • 6. Where you consent to Mondoze Malaysia doing so, Mondoze Malaysia may use your Personal Information to send you direct marketing communications. Should you ever choose to ‘opt out’ of receiving such communications, Mondoze Malaysia may retain your Personal Information on file to ensure that Mondoze Malaysia does not continue to target you with communications of the type that you have asked Mondoze Malaysia to cease sending to you.
  • 7. Mondoze Malaysia limits the use of Personal Information to the purposes identified in this Privacy Policy and for which you have provided explicit consent. In accordance with established policies and procedures, Mondoze Malaysia retains Personal Information only for as long as necessary to fulfil the stated purposes, unless it is required by law for a different period or Mondoze Malaysia has the consent of the individual.
  • 8. In accordance with established policies and procedures, Mondoze Malaysia will periodically destroy or erase any Personal Information that is no longer needed.
  • 9. Mondoze Malaysia may use User Communications in the same way as Mondoze Malaysia uses Personal Information. If you communicate with Mondoze Malaysia for a particular purpose, Mondoze Malaysia may use your User Communications for that purpose. For example, if you contact Mondoze Malaysia for technical support, Mondoze Malaysia may use your communications to provide technical support to you.
  • 10. Mondoze Malaysia may use Server Information to provide you with technical support services and to maintain, evaluate, improve and provide Mondoze Malaysia products and services. Mondoze Malaysia may also use such information to investigate unlicensed (and therefore unauthorised) uses of Mondoze Malaysia’ software.
Where is your Personal Information stored?
Mondoze Malaysia is a global company and your peronal data may be transferred to and stored at our office and associated datacenters. Therefore, by accepting our terms and service, you are explicitly consenting to this transfer and storage to take place. We will take all steps reasonably necessary to ensure that your personal information is treated securely and in accordance with this privacy policy.
How does Mondoze Malaysia protect your Data Security?
Mondoze Malaysia will protect the confidentiality of your personal information, account information and personal communications to the fullest extent possible and consistent with the law and the legitimate interests of Mondoze Malaysia, its partners, its employees and other customers of Mondoze Malaysia services. To protect the loss, misuse, and alteration of information that is collected from customers, Mondoze Malaysia has appropriate physical, electronic, and managerial procedures in place.
How can I modify my personal information?
You may modify your personal information by logging a Help Desk ticket to make the request or update from the Mondoze Malaysia Client Billing System. If you have registered a domain name with Mondoze Malaysia and wish to change the Technical Contact from Mondoze Malaysia to another company or change any other registration information, you should be able to do so by logging into the respective Domain Registrar Control Panel. Mondoze Malaysia provides you with full access to your domain account by sending you your own username and password. It is important to note that your domain name registration information is made publicly available in the registry of domain names. In the event you lose your domain password, you can log a Help Desk ticket and we will re-send the password to the email address on the domain registration record. In the event you lose your password and the email address on record with Domain Registrar is no longer valid, a direct request to Domain Registrar is required, therefore it is important to keep your Domain Registrar email address current as well as your email address with Mondoze Malaysia.
Will Mondoze Malaysia Ever Send Me Direct Mailings?
From time to time, Mondoze Malaysia may send you information about various products and services that may be of interest. We will not send you information of this type without specifically allowing you to “opt out” of such mailings. You can opt out by sending an e-mail to, however by doing so, you may miss important communication regarding your service. In addition, if you are an Mondoze Malaysia reseller, Mondoze Malaysia and/or its partners and advertisers may from time to time send you newsletters, promotional material, and other mailings. You can opt out by sending an e-mail to
How Do I Protect My Personal Information In Public Forums?
Mondoze Malaysia may offer interactive forums, such as message boards and chat. You should be aware that when you voluntarily disclose Personal Information to other users or to third parties on the Mondoze Malaysia system, through e-mail, or outside of the Mondoze Malaysia system, that information can be collected and used by others and may result in unsolicited messages from other members or third parties. While Mondoze Malaysia strives to protect your Personal Information, Mondoze Malaysia cannot guarantee the security of any information that you transmit to Mondoze Malaysia, and you are solely responsible for maintaining the secrecy of any passwords or other account information.
Information and access to your Personal Information
Based on what you have told Mondoze Malaysia, Mondoze Malaysia tries to ensure that your contact information and preferences are accurate, complete, and up to date. You have the right to request access to and rectification or erasure of Personal Information or restriction of processing concerning your Personal Information or to object to processing as well as the right to data portability. Mondoze Malaysia will comply with erasure requests as long as Mondoze Malaysia is not required to retain the Personal Information by law and does not need to retain it for its legitimate business purposes. Mondoze Malaysia may decline to process requests that are frivolous/vexatious, jeopardise the privacy of others, are extremely impractical, or for which access is not otherwise required by local law. Access, correction, or deletion requests can be made by emailing
How Do I Protect My Personal Information In Public Forums?
Mondoze Malaysia will protect the confidentiality of your personal information, account information and personal communications to the fullest extent possible and consistent with the law and the legitimate interests of Mondoze Malaysia, its partners, its employees and other customers of Mondoze Malaysia services. To protect the loss, misuse, and alteration of information that is collected from customers, Mondoze Malaysia has appropriate physical, electronic, and managerial procedures in place.
Your Rights
As a Data Subject you have a number of rights in relation to your Personal Information. These include your rights: To ask Mondoze Malaysia to confirm what (if any) Personal Information Mondoze Malaysia holds relating to you and how that data is processed and used by Mondoze Malaysia (of.ten referred to as a ‘Subject Access Request’); To have Mondoze Malaysia rectify Personal Information which Mondoze Malaysia holds about you that is inaccurate; To have Mondoze Malaysia erase Personal Information which relates to you if it is no longer necessary for Mondoze Malaysia to continue to process it, or if Mondoze Malaysia has no lawful basis to store, process or retain it (though Mondoze Malaysia does have rights to refuse these requests in certain situations); To object to Mondoze Malaysia processing your Personal Information; To be informed about the existence of any automated decision making and profiling of your Personal Information, and where appropriate, be provided with meaningful information about the logic involved, as well as the significance and the envisaged consequences of such processing that affects you; To have Mondoze Malaysia provide you with a copy of your Personal Information for transfer to an alternative provider of similar services. Should you ever wish to exercise one or more of these rights you should contact Mondoze Malaysia at
Third party websites
Mondoze Malaysia may, from time to time, contain links to and from the websites of Mondoze Malaysia partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that Mondoze Malaysia does not accept any responsibility or liability for these policies. Please check these policies before you submit any Personal Information to these websites.
Does Mondoze Malaysia use cookies and web beacons?
Yes, Mondoze Malaysia uses cookies to distinguish you from other users of the Website and to improve your overall experience. When you use the Website, certain information may be stored locally on your device using ‘cookies’ or similar technologies such as objects stored in the device’s local storage. A cookie is a small text file used to store limited information about the user of the device. They help Mondoze Malaysia to identify how Mondoze Malaysia’ users use the Website, and so that Mondoze Malaysia can continue to develop and improve it. Cookies do this by storing information about your preferences on your device, including the device model, manufacturer, screen resolution, device capabilities, service provider, country and city location data. Mondoze Malayisa uses the following types of cookies: Strictly necessary: These cookies enable Mondoze Malaysia’ Website to function correctly and deliver the services and products you have requested. Performance & Functionality: These cookies are used to enhance the performance and functionality of Mondoze Malaysia’ Website but are non-essential to their use (for example, Mondoze Malaysia uses cookies to remember your preferences on the Website). However, without these cookies, certain functionality may become unavailable. Analytical: These cookies collect information that is used either in aggregate form to help Mondoze Malaysia understand how the Website is being used or to help Mondoze Malaysia customise the Website for you. In particular Mondoze Malaysia uses the Google analytics cookies. For more information about Google’s privacy policy, please visit If you do not wish to allow the use of Google Analytics cookies at all, Google provides an opt-out plug-in for most common website browsers By using the Service, you accept the use of cookies in accordance with this Privacy Policy.
Your cookie choices
You have the right to choose whether to accept or refuse cookies and similar technologies. You can exercise this choice by not accepting the Terms of Service and this Privacy Policy, however, please note that if you choose to do so, you will not be able to use the Service. For more information about what cookies are and your rights to control cookies, please visit the third party educational resource
What About Privacy On Sites That Mondoze Malaysia Links To?
Mondoze Malaysia may provide links to its partners and other Internet sites. These sites have separate data and privacy practices independent of Mondoze Malaysia, and Mondoze Malaysia disclaims any responsibility or liability for their policies or actions.
How does Mondoze Malaysia disclose the Personal Information it collects?
Mondoze Malaysia will not otherwise disclose its customers’ personal and account information unless Mondoze Malaysia has reason to believe that disclosing such information is necessary to identify, make contact with, or bring legal action against someone who may be causing harm or interfering with the rights or property of Mondoze Malaysia, Mondoze Malaysia customers, or others, or where Mondoze Malaysia has a good faith belief that the law requires such disclosure. Mondoze Malaysia cannot be responsible for protecting your Personal Information if you share such information in publicly available sections of the Website such as the user forums or testimonials section. You should use your own judgment in disclosing this information on the Website. Mondoze Malaysia also will not, except for reasons stated below, disclose to third parties the contents of any electronic mail or other electronic communications that Mondoze Malaysia stores or transmits for its customers. The circumstances under which Mondoze Malaysia will disclose such electronic customer communications are when:
Mondoze Malaysia disclaims any intention to censor, edit or engage in ongoing review or surveillance of communications stored on or transmitted through its facilities by customers or others. Mondoze Malaysia will, however, review, delete or block access to communications that may harm Mondoze Malaysia, its customers or third parties. The grounds on which Mondoze Malaysia may take such action include, but are not limited to, actual or potential violations of Mondoze Malaysia policies. In the event that Mondoze Malaysia is purchased by another company, merges with another company or has a substantial portion of its assets purchased by another company, Mondoze Malaysia may share your Personal Information with that company. In such an event, Mondoze Malaysia will notify you in accordance with the notice provisions of the Terms of Use. Mondoze Malaysia may disclose your Personal Information to affiliated third parties that assist Mondoze Malaysia in providing maintaining, evaluating, improving and providing the Website, the Services and any other Mondoze Malayisa products and services. Mondoze Malaysia may disclose your Personal Information to affiliated third parties for the purposes of offering, marketing or advertising Mondoze Malaysia products and services to you (such Mondoze Malaysia products and services may reference, incorporate or include third-party products and services). In such an event, Mondoze Malaysia will take reasonable measures to prevent such affiliated third parties from using your Personal Information for other purposes.